2.1.3 GIVING AND RECEIVING FEEDBACK
GIVING AND RECEIVING FEEDBACK
1.Warm up
Work in pairs. Look at the information about performance reviews and discuss the questions.
A performance review is generally a meeting between an employee and a manager to evaluate the employee’s achievements at work and identify any areas for improvement. Many companies have an annual performance review process.
How would you prepare for a performance review as:
1) an employee
2) a manager
What are some of the pros and cons of performance reviews?
2. Video
[5.3.1] Prisha Patel, Creative Director of Happenings, wants to arrange a performance review for Otto Weber, the company’s Logistics Manager. Watch the video HERE.
In small groups, discuss which approach (Option A or B) Prisha should use during the performance review with Otto. Give reasons for your answers. As a class, decide which video to watch first.
Option A – A directive approach: Be direct and clear. Tell the person what he/she is doing well and not doing well. Give clear directions and be transparent about what the expectations are of him/her.
Option B – An interactive approach: Ask the person questions about his/her evaluation of his/her own performance, any problems he/she has had, and guide him/her towards ways he/she can improve.
3B. Watch the videos in the sequence the class has decided and answer the questions for each video.
Video A: Click HERE
Video B: Click HERE.
3C. Think about the approaches used in the videos. What do you think are the pros and cons of each approach to performance reviews?
4A. Watch the Conclusions section of the video and compare what is said with your answers in Ex. 4. Do you agree? Why/Why not?
Watch the video HERE.
4B. Think about the following questions. Then discuss your answers with a partner.
- Which of the two approaches to performance reviews do you prefer? Why?
- In which situation might you use your non-preferred style? Why?
5A. Functional language: Talking about performance
5B. Feedback expressions.
Are the sentences positive or negative?
5C. Feedback reformulation task
Look at the overly direct or unclear feedback below. Reformulate it to sound:
- More constructive
- More collaborative
- More professional
Example: “You don’t listen.” → “There’s room for improvement in how you respond to instructions.”
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6. Role-play: Performance review meeting
In pairs, one student acts the role of manager (look at the role cards to see the strengths and weaknesses of the employee)
- Student A: Manager
- Give at least 3 pieces of positive feedback
- Make 2 suggestions for improvement
- Student B: Employee
- Respond, ask for clarification, and reflect
Swap roles and repeat.
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To download the pdf for this topic, click on the link: https://drive.google.com/file/d/1CHLZ_a39VjyMQ5yJyiPFvHbyhbBz08pa/view?usp=sharing