When was the last time you wrote a handwritten note to someone? Or received one? What was the reason for writing it? What was the effect of it?
Do you prefer to call someone personally, or are you more likely to communicate with them in another way? Why?
When you’re talking to people in business relationships outside the office, what do you usually discuss?
If someone at work asked you right now, “How was your weekend?”, what could you say that would be more meaningful than, “Fine, thanks.”?
Do you prefer video calls or phone calls? Why?
Look back at the answers you gave in section 1 of this lesson. How could you improve the answers with the tips from this lesson?
6. Extension activity/homework
Write a note to someone you have a professional relationship with thanking them for helping you. Remember to be specific about how their help or advice had an impact on you.