Topic 1.11.3 Exchanging Information
EXCHANGING INFORMATION
1.Warm up
- How often do you make phone calls in English?
- What do you find difficult when you make phone calls in English?
- How do you say your phone number in English?
- How do you say your email address in English?
2A. Vocabulary
2B. Practice exercise
2C. Practice exercise
Work in pairs and discuss the questions above.
3A. Phone conversation
3B. True or False?
3C. Discussion
- Have you had any of the phone problems mentioned in the conversation?
4A. Listening
Listen to the voice messages and write numbers 1-5 for a speaker after the following reasons for calling.
4B. symbols for emails and websites.
. = dot
, = comma
@ = at
– = dash
/ = slash
_ = underscore
5.Role plays
Take turns to act out the following role plays.
1.Hotel Receptionist & Guest
Scenario: A guest is checking into a hotel, and the receptionist asks for their phone number, email, and home address for the booking records.
Objective: Practice spelling, confirming details, and polite conversation.
2.New Employee & HR Representative
Scenario: A new employee is filling out paperwork with HR. The HR rep asks for their phone number, emergency contact details, and work email address.
Objective: Practice formal language for exchanging information in a business setting.
3.Networking Event
Scenario: Two professionals meet at a business conference and exchange business cards. They confirm their email addresses and phone numbers to stay in touch.
Objective: Practice introducing oneself, requesting information politely, and verifying details.
4.Restaurant Reservation
Scenario: A customer calls a restaurant to book a table. The host asks for their name, phone number, and email for confirmation.
Objective: Practice speaking on the phone, spelling out names, and confirming numbers.
5.Online Order Customer Service
Scenario: A customer calls a company to check the status of an online order. The agent asks for their order number, email, and shipping address.
Objective: Practice clear communication of numbers and addresses.
6.Flatmate Search
Scenario: Two people meet to discuss renting an apartment together. They exchange phone numbers, social media handles, and email addresses to stay in touch.
Objective: Practice casual conversation and informal information exchange.